Customer Help

Our team is always here to assist!

Got a question? The BudCars team is here to help seven days a week. Browse answer to all the common questions we hear at BudCars below. If you have a question reach out to us directly.

Orders & Delivery

What type of ID is required?

Your state driver’s license, state identification card, or passport can work as a valid form of identification.

Is there an order minimum

Yes. All orders must meet a minimum order amount based on delivery location. Please call (916) 306-0420 to receive Delivery minimum order pricing for your area.

What is your delivery range?

We deliver in Sacramento, West Sacramento, North Sacramento, East Sacramento, Downtown Sacramento, Citrus Heights, Orangevale, Roseville, Rocklin, Folsom, Elk Grove, Sheldon, Laguna, Freeport, Meadowview, Sloughouse, Rancho Murieta, Mather, Vineyard, Florin, Rosemont, Florin, La Riviera, Wilton, Lemon Hills, Riverview, Franklin, Fair Oaks, El Dorado Hills, Clarksburg, Rancho Cordova, Carmichael, Arden-Arcade, North Highlands, Antelope, Orangevale, Rio Linda, Elverta, Swingle, Davis, El Macero, North Natomas, South Natomas, Gold River, Adler Creek, White Rock, Hesperia, Los Angeles, Lake Tahoe and surrounding areas.

Now, also delivering to the following Sacramento extended area cities. Please call for minimum order requirement. Please Note: For the following extended Sacramento areas orders must be received by 12pm to receive same-day delivery by 8pm.

Sloughouse
Ione
Jackson
Wallace
Burson
Buena Vista
Valley Springs
Camabche North Shore
Camanche South Shore
Clements
Lockeford
Paloma
Sutter Creek
Sunny Brook
Victor
Lodi
Woodbridge
Acampo
Clay
Herald
Amador City
Dogtown
Woodland
Lincoln

What kind of payment do you accept?

We accept Visa and MasterCard credit cards, cash or debit cards via Paytender. If paying with cash, exact change is appreciated. Drivers carry minimal change.

How long will my order take?

Typically 30-60 minutes. Delivery time depends on time of day and location. Feel free to give us a call to get an accurate delivery time estimate.

Can I pre-order and set the time of my delivery?

If you have a specific delivery time preference, give us a call once you place your order 916-306-0420. Otherwise, all orders will be fulfilled in real-time during set delivery hours.

Can I change my delivery address after I have ordered?

No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it!

What is your return policy?

All sales are final.

Can I tip the driver?

You may, but it is not our standard policy. Our drivers are compensated fairly.

Can I get delivery to my workplace?

As long as your employer is cool with it, we’ll be there!

General Questions

What are your hours?

We delivery 7 days a week 8AM – 10PM

How do I receive customer support?

Email hello@budcars.com or call 916-306-0420

I received the wrong item

If you received the wrong order, please give us a call to report your claim. Our customer support coordinate a new delivery with the correct order.

916-306-0420

Are my neighbors / colleagues all going to know that I just ordered pot?

Our delivery car is a discreet vehicle with no external branding or messaging.

My order arrived damaged

f your product order items are damaged, please give us a call to report your claim. Our customer support coordinate a new delivery with your replacement.

Note: If the contents of a damaged product are missing, your claim will not be accepted and may result in account suspension