Cannabis Delivery FAQ and Answers | BudCars Delivery

Customer Help

Our team is always here to assist!

Got a question? The BudCars team is here to help seven days a week. Browse answer to all the common questions we hear at BudCars below. If you have a question reach out to us directly.

Orders & Delivery

What type of ID is required?

Your state driver’s license, state identification card, or passport can work as a valid form of identification.

Is there an order minimum

Yes. All orders must meet a minimum order amount based on delivery location. See Delivery minimum tool below for minimum order pricing in your area.

What is your delivery range?

We deliver in the Sacramento, Lake Tahoe and surrounding areas.

What kind of payment do you accept?

We accept cash or debit cards via telephone (online payment gateway coming soon). If paying with cash, exact change is appreciated. Drivers carry minimal change.

How long will my order take?

Typically 45-70 minutes. Delivery time depends on time of day and location. Feel free to give us a call to get an accurate delivery time estimate.

Can I pre-order and set the time of my delivery?

If you have a specific delivery time preference, give us a call once you place your order 916-306-0420. Otherwise, all orders will be fulfilled in real-time during set delivery hours.

How can I track my order?

Once we have assigned your order to a driver, you will receive a text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not inundating you with too many notifications.

Can I change my delivery address after I have ordered?

No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it!

What is your return policy?

All sales are final. Caliva only allows returns for the incorrect product delivery or malfunctioning cartridges (within 3 days of purchasing).

Can I tip the driver?

You may, but it is not our standard policy. Our drivers are compensated fairly.

Can I get delivery to my workplace?

As long as your employer is cool with it, we’ll be there!

General Questions

What are your hours?

We delivery 7 days a week 9AM – 10PM

How do I receive customer support?

I received the wrong item

If you received the wrong order, please give us a call to report your claim. Our customer support coordinate a new delivery with the correct order.

916-306-0420

Are my neighbors / colleagues all going to know that I just ordered pot?

Our delivery car is a discreet vehicle with no external branding or messaging.

My order arrived damaged

f your product order items are damaged, please give us a call to report your claim. Our customer support coordinate a new delivery with your replacement.

Note: If the contents of a damaged product are missing, your claim will not be accepted and may result in account suspension

916-306-0420

What do I do if I entered an incorrect shipping address?

Please call us ASAP!
916-306-0420

Welcome To BudCars

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Get your first BudCars cannabis delivery and be part of the best Sacramento dispensary experience. Let us give you a little love to get started. Enjoy 10% off your first order, just use the code below at checkout. Got questions? Check out our FAQ or contact us directly.

 

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