Customer Help

Our team is always here to assist!

Orders and Delivery

Your state driver’s license, state identification card, or passport can work as a valid form of identification.

Yes. All orders must meet a minimum order amount based on delivery location. See Delivery minimum tool below for minimum order pricing in your area.

We deliver in the Sacramento, Lake Tahoe and surrounding areas.

We accept cash or debit cards via telephone (online payment gateway coming soon).  If paying with cash, exact change is appreciated. Drivers carry minimal change. 

Typically 45-70 minutes. Delivery time depends on time of day and location. Feel free to give us a call to get an accurate delivery time estimate.   

If you have a specific delivery time preference, give us a call once you place your order 916-306-0420. Otherwise, all orders will be fulfilled in real-time during set delivery hours.

Once we have assigned your order to a driver, you will receive an text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not inundating you with too many notifications.

No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it!

All sales are final. Caliva only allows returns for the incorrect product delivery or malfunctioning cartridges (within 3 days of purchasing).

You may, but it is not our standard policy. Our drivers are compensated fairly.

As long as your employer is cool with it, we’ll be there!

General Questions

Yes, if you are 21+ years of age and have valid ID. Delivery requires that you create a BudCars account. (It’s free!) You can create an account easily online.

If you received the wrong order, please give us a call to report your claim. Our customer support coordinate a new delivery with the correct order.


If your product order items are damaged, please give us a call to report your claim. Our customer support coordinate a new delivery with your replacement.

Note: If the contents of a damaged product are missing, your claim will not be accepted and may result in account suspension . 


Our delivery car is a discreet vehicle with no external branding or messaging.

Store Hours

Monday 10:00 AM - 10:00 PM
Tuesday 10:00 AM - 10:00 PM
Wednesday 10:00 AM - 10:00 PM
Thursday 10:00 AM - 10:00 PM
Friday 10:00 AM - 10:00 PM
Saturday 10:00 AM - 10:00 PM
Sunday 10:00 AM - 10:00 PM
Free Delivery

Minimum order required for free delivery by zip code.


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